.ai domain registration now has 24/7 technical support from Identity Digital

In October, Anguilla selected Identity Digital to operate the lucrative .AI domain space. Now, for the first time, .AI registrars have access to 24/7 technical support from Identity Digital.

Support is available via multiple channels, including phone, email, and live chat, ensuring that help is always available. With faster response times and a clear multi-tier support architecture, service issues are resolved more quickly and efficiently. These services are backed by world-leading service level agreements (SLAs) and set a new standard for TLD management, based on industry best practices.

（Source: domaingang)

Identity Digital will also streamline complex tasks such as domain name management, report generation, and document access through an integrated web portal for registrars. Flexible payment methods such as credit card and wire transfers will also be available. With these excellent features, registrars can conduct business more easily, conveniently, efficiently and quickly, thereby effectively saving time and reducing unnecessary troubles and hassles.

This round of improvements includes the introduction of a new standardized domain name transfer process:

First, the automatic renewal function is implemented to promote the continuity and consistency of domain name management;

Second, a deleted domain name redemption process system that complies with the Request for Comments (RFC) and industry standards is built.

These functional enhancements and upgrades not only greatly simplify the cumbersomeness of the operation process, but also carefully create a more credible and smooth high-quality customer experience environment for registrars and end users.

Data source: domaingang