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FAQ
Please visit Help Learn more
How long is my offer valid?
Every offer is valid for a duration of 7 days.
Within how many days do I need to pay for the domain I bought?
All transactions have to be completed within 24 hours. If you're a corporate buyer that requires more time to complete a purchase, simply notify our team so we can inform the seller.
Are there other currency options?
Currently available currency options are the US dollar ($) and the Chinese yuan (¥),You can change your currency preferences in your account settings.
I sold a domain, when can I expect to receive my payment?
Usually, sellers get paid out within 24 hours (on business days) after the domain is transferred.
Where can I change my password?
Go to the upper right corner and click on "your name" and then on "settings". On this page you canchange your password. Don't forget to save after filling in the current and new password!
Where can I set prices for my domains?
Simply head to your portfolio to directly edit your prices or use our bulk editing tools.
How much commission do you charge?
Our commission varies depending on the domain's DNS settings and the currencies of both parties:
1、If the domain's DNS points to DN.com and the buyer and seller use the same currency, the commission is 3%.
For example: the buyer pays in USD and you also receive USD, which is 3%.
2、If the DNS points to DN.com, but the buyer and seller use different currencies, the commission is 9%。
3、If the domain is not set to point to DN.com (that is, not using our DNS), the commission is 12% regardless of where the buyer and seller are from and what currency they use.
4、If there are other situations, you can consult with our agent.
How do I know the asking price for a domain name?
That depends on the listing you're viewing. If you see a 'Buy Now' price, it means the seller has set a fixed price. If there's no price listed, it indicates the seller hasn't set one yet. To find out the asking price, you can make an offer, and the seller will respond directly.
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