Buying a Domain
Selling a Domain
1.Do I have to pay for your services
No, using our domain name Transfer service is free for domain name buyers.
2.What payment provider do you use
All of our payments are processed safely and securely by our payment provider Adyen..
3.I have paid for a domain name, what happens next
After we've secured your payment, we proceed and take full control over the domain from the sellerand send you tailored transfer instructions.Please keep in mind that every domain extension and registrar has different processes. Ourquarantee, however, is that we will at all times propose the easiest and most convenient transferprocess possible.Our domain ownership transfer specialists will help you navigate the domain industry and providesupport until you're fully satisfied and have gained complete ownership over a domain.
4.I have received the authorization code for the domain name. What should I do next
After we've secured your payment, we proceed and take full control over the domain from the sellerand send you tailored transfer instructions.Please keep in mind that every domain extension and registrar has different processes. Ourguarantee, however, is that we will at al! times propose the easiest and most convenient transferprocess possible.Our domain ownership transfer specialists will help you navicate the domain industry and providesupport until vou're fully satisfied and have gained complete ownership over a domain.
5.What are the different payment options
We support the following payment options: Bank wire, SEPA, Visa, MasterCard, iDeal, MisterCashSofort, Paypal, AliPay, WeChatPay and Bitcoins.
6.Do you know the asking price of this domain name
That depends on the listing you've landed on. If you observe a so-called Buy-Now price this meansthat the seller works with fixed prices.If you don't see a price then the seller hasn't set a price yet. In order to find out what his/her price is.simply place an offer to get a direct response back from the seller.
7.Do I receive a VAT invoice
If VAT is applicable for your transaction, you will automatically receive an VAT invoice from us afteryour payment is submitted. Do you require an invoice before you pay? Please contact our supportteam.
8.I bought and transferred a domain but it's still showing a For Sale page
Simply head to the registrar where you're managing the domain and delete our Nameservers fromthe DNS settings to replace our for sale page with your own site.
9.Are all offers I place binding
Yes, all confirmed offers at Dn.com are legally binding.
10.How long is my offer valid
Every offer is valid for a duration of 7 days.
11.Within how many days do I need to pay for the domain I bought
All transactions have to be completed in 24 hours. If you're a corporate buyer that requires moretime to complete a purchase simply notify our team so we can inform the seller.
12.Are there other currency options
Currently available currency options are the US dollar ($) and the Chinese yuan (￥)，You can change your currency preferences in your account settings.
13.I sold a domain, when can I expect to receive my payment
Usually, sellers get paid out within 24 hours (on business days) after the domain is transferred.
14.What payout options do you have
The most common payout sources are bank wire, Paypal & Bitcoin.
15.Where can I change my password
Go to the upper right corner and click on "your name" and then on "settings". On this page you canchange your password. Don't forget to save after filling in the current and new password!
16.Do I have to change the nameservers to Dn.com
We recommend that you use our for-sale page, and by using our DNS, you are eligible for a relatively lower commission. If you do not use our DNS, our transaction will charge a standard fixed commission. Please use our login page as it can significantly increase your chances of selling your domain name.
17.Where can I set prices for my domains
Simply head to your portfolio to directly edit your prices or use our bulk editing tools.
18.What does the default starting offer mean
The default starting offer sets the starting offers of all domain in your portfolio to the set price.
19.How much commission do you charge
By default, domain sales charge a standard commission rate based on the sale price. Domains with primary name servers pointing to dn.com's aftermarket name servers at the time of initial purchase, holding, and sale are eligible for a reduced commission rate based on the sale price.
20.Can I change the language of the website
Yes, you can. At the bottom of our site, there's a small drop-down menu where you can change yourpreferred language.
21.How to modify DNS (Domain Name System)
When you decide to sell your domain on DN.COM domain trading platform, you can voluntarily modify your DNS settings. Modifying DNS incurs a withdrawal fee of 3%-9%, while not modifying it results in a fee of 12%. Here are the simple steps to modify your domain's DNS:
1. Log in to your domain registrar's account and navigate to the domain management page.
2. Locate the DNS server settings and set your DNS to ns1.dn.com and ns2.dn.com.
3. Please be patient as it may take 24-72 hours for the DNS changes to take effect. If the changes exceed the expected time, you can contact customer service.
4. List your domain(s) for sale individually or in bulk on the DN.COM platform.
Note: Once the DNS records are effective, your domain will receive complimentary traffic support.
Unable to find what you are looking for?
Please contact our online customer service or send an email to service@dn.com for assistance.
